Refund Policy

Last updated October 8, 2026

We want paying for Promptarium to feel safe. This is how cancelling and refunds work.

Cancelling your plan

You can cancel at any time. Sign in at whop.com with the email you paid with, open Orders, choose your Promptarium plan and press Cancel membership. The account menu in the studio links straight there, or you can email karimelgendy3@gmail.com and we'll cancel it for you. Your plan keeps running until the end of the month you've paid for, then stops. You won't be charged again, and the credits you have stay yours.

Failed generations

If a generation fails, the credits it cost go back to your balance automatically. You don't need to ask.

Unused credits

Within 14 days of a payment (a plan's first payment, a renewal or a custom purchase), you can ask for a refund of the credits from that payment that you haven't used yet. We refund the unused part at the price you paid.

Forgot to cancel?

If your plan renewed and you meant to cancel it, email us within 14 days of the renewal. If you haven't used that month's credits, we refund the renewal in full and cancel the plan.

Used credits

Credits that have already been spent on successful generations can't be refunded, except where a generation was broken because of a fault on our side. If that happens, tell us and we'll make it right.

How to ask

Email karimelgendy3@gmail.com from your account email. Refunds go back to your original payment method through Whop, usually within 5 to 10 business days. The refunded credits are removed from your balance.

Accounts closed for breaking the rules

Credits spent on content that breaks our acceptable use policy are not refunded.

Your legal rights

Nothing here limits your rights under consumer law. If you are in the EU or the UK, you agree that the service starts as soon as you use your credits, so the right of withdrawal ends for credits you have used. Unused credits stay refundable within 14 days as described above.